Mera Astro

Terms and Conditions

This document lays down the terms and conditions governing the services provided by Mera Astro (“Mera Astro” or “meraastro.com” or “we” or “us” or “our”) to you (“User” or “Member” or “you” or “your”).

Whenever you visit Meraastro.com or avail any services from us, you are accepting and agreeing to the Terms and Conditions (“Terms of Service” or “Terms”) stated here. 

Please read these Terms & Conditions carefully before using the services provided by Meraastro.com. By registering on our app and availing our services, you agree to comply with these T&Cs. Please note that these terms of service maybe amended by Meraastro.com at any point of  time based on our discretion and/ or keeping in tune with the changing scenario and technological advancement. The amended Terms shall be posted on our website and shall be automatically effective on an immediate basis. You agree that your continued use of this website after such amendment shall signify your acceptance of such a change.

1. DESCRIPTION OF MERAASTRO

Meraastro.com provides astrological content, religious rituals arrangement, kundli reports, data, telephone, SMS, email and direct consultations’ content via the World Wide Web, electronic mail, cellphones, telephone, SMS and mobile/ tablet applications (the “Services”). Although portions of the Services  may be viewed simply by visiting meraastro.com (the “General Services” or “Free Services”), in order to access the personalized astrological services and/or receive additional Services (including telephone-based services) from meraastro.com (the “Personalized Services” or “Paid Services”), you shall need to register as a member of meraastro.com.

To avail the Paid Services by registering as a member, you are requested to fill a few personal details in order to avail the astrology services. You agree that the information provided by you is true, accurate and reliable. Such information provided by you and updates to such information is collectively referred to as “User Data”. Multiple services provided by MeraAstro are provided by third party applications and the User Data provided by the User will be used to provide such services.

2. ELIGIBLE MEMBER

The Services are available only to individuals who can form legally binding contracts under applicable law and are not permitted to be used by minors (minor would refer to the age as per the respective jurisdiction). The Services are not permitted to be used by temporarily or indefinitely suspended Meraastro.com members. In addition, Meraastro.com does not permit the use of the Services by residents (a) of any jurisdiction that may prohibit our Services or (b) of any country that is prohibited by law, regulation, treaty or administrative act from permit entering into trade relations or/and (c) of any religious practices. If you do not qualify, please do not use the Services.

3. CALL AND CHAT WITH AN ASTROLOGER

By agreeing to the terms and conditions, you are also giving us consent to call you and send SMS to you on your mobile number.

4. OUR ACCESS TO YOUR ACCOUNT

In order to guarantee that Meraastro.com can give top notch administrations, react to client needs, and agree to laws, you will thus agree to Meraastro.com workers and specialists who have access to your records dependent upon the situation to research grievances or different charges or suspected maltreatment.

5. SITE CONTENT

Other than the guidance and advice you receive directly from your licensed provider, the educational, graphics, research sources and other incidental information on the site (‘the Content’) should not be considered medical advice. You should always talk to an appropriately qualified health care professional for diagnosis and treatment, including information regarding which medications or treatment may be appropriate for you. None of the content represents or warrants that any particular medication or treatment is safe, appropriate, or effective for you. Mera Astro does not endorse any specific tests, medications, products or procedures.

6. MEMBER REGISTRATION DATA

It is entirely your responsibility to maintain the confidentiality of your Meraastro.com identification. You are responsible for all uses of your account, whether or not actually or expressly authorized by you. You agree that Your account, phone number, and other details may not be transferred or sold to another party. You agree to immediately notify Mera Astro of any unauthorized use of Your account or any other breach of security known to you.

7. MODIFICATION TO SERVICES; BREACH; TERMINATION:

Mera Astro may modify or discontinue (in whole or in part) the services or your account with us, with or without notice, for any reason without liability to you, any other user, or any other third party. Without limiting the foregoing, we reserve the right to terminate your account immediately as per the below-listed conditions:

1. If we are unable to verify or authenticate your Registration Data or other information provided by you
2. If we believe that your actions may cause legal liability for you, Meraastro.com, or all or some of Our other users, or
3. If we believe you have:
4. Submitted false or misleading Registration Data or other information
5. Interfered with other users or the administration of the Services

iii. Violated these Terms of Service or our Privacy Policy.

8. PRIVACY POLICY:

Privacy is very important to us, and as such, Our Privacy Policy, as it may be updated from time to time, available on the website, is incorporated into these Terms of Service by this reference. We may amend Our Privacy Policy from time to time pursuant to the terms for amending this Terms of Service (as described in the Preamble above). Use of the Meraastro.com or the Mera Astro Service is governed by the Mera Astro Privacy Policy.

9. REFUND & CANCELLATION POLICY:
10. The management of Merastro.com has the sole discretion against refunds and cancellation policy. Any and all refunds and cancellation will only be made after due consideration of the situation and circumstances by the management,
11. Please note that any recharge made to the wallet, will have to be used in full and will not be refunded in any circumstance. The wallet balance has lifetime validity and will not be subject to refunds.
12. Please note that once your order against reports/call & chat services is assigned to the concerned astrologer, we shall not be able to process your refund request.
13. There is no provision for refunds in cases related to incorrect data entered by the customer. Hence, we advise to exercise caution while filling out the details
14. Kindly bear in mind that the reports ordered from our app are customized & drawn manually by our astrologers, owing to which there could a be possibility of delays at times. We mostly aim to deliver within the timeframe mentioned on our website.
15. The reports, charts and services offered by Meraastro.com should not be in any way considered as replacement/alternative to any philosophical, emotional or medical treatment. It is offered here as a service. No refunds will be processed on this ground for the astrological service from Mera Astro.
16. All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by Meraastro.com in processing and/or delivering the service, as applicable.
17. Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.
18. All refunds will be made after retaining the charges for 1 minute after due consideration by Mera Astro.
19. Phone Advice: Please ensure and/or that your contact number is in full coverage area and that you answer the phone when it rings. Any call once connected, will not be refunded.
20. MEMBER BEHAVIOR AND RESTRICTIONS; COMPLIANCE WITH LAWS:

Your right to use our Services is personal to You. You represent that You are an individual and that You are not a corporation or other business entity. You agree not to resell or make any commercial use of the Services without the express written consent of Meraastro.com. You are solely responsible for the contents of your transmissions through our website. Your use of the Services is subject to all applicable local, state, national and international laws and regulations. You agree:

- not to use the Website or the Services for illegal purposes;

- not to interfere or disrupt networks connected to Meraastro.com;

- to comply with all applicable regulations, policies and procedures of networks connected to the Meraastro.com Website; and

- to comply with all applicable regulations, policies and procedures of networks connected to the Meraastro.com Website; and

- to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding Your use of the Services.

1. By becoming a member of the Site / Service, you agree to receive certain specific emails and SMS along with calls from Mera Astro.
2. You agree not to transmit through Mera Astro any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature.
3. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited.
4. You shall not interfere with any other Meraastro.com members' use or enjoyment of the Website or Services.
5. You are under an obligation to report any misuse or abuse of the Site. If you notice any abuse or misuse of the Site or anything which is in violation of this Agreement, you shall forthwith report such violation to Mera Astro by writing to Customer Care. On receipt of such complaint, Mera Astro may investigate such complaint and if necessary may terminate the membership of the Member responsible for such violation, abuse or misuse without any refund of the subscription fee.

• Any false complaint made by a Member shall make such Member liable for termination of his / her membership without any refund of the subscription fee.
• Mera Astro reserves the right to withdraw its services to any customer who is found to be unreasonable or abusive during their conversation with an astrologer regardless of the reason.
• While Mera Astro will make every effort to resolve any such situation, in case this fails, such customers will be sent a written warning. If it is repeated, the said customer will not be permitted to transact on the platform. Any balance in the customer's wallet will be refunded, to the extent that a refund is possible.

11. NO WARRANTY. YOU UNDERSTAND AND AGREE THAT:
12. The services are provided "As-Is" and with all faults. Meraastro.com assumes no responsibility for availability (or lack thereof), timeliness (or lack thereof), deletions, misdeliveries, or failures to store any member communications or personalization settings;
13. In particular, but not by way of limitation, Meraastro.com may delete e-mail or other accounts or the information therein if the account is inactive for more than ninety (90) days;
14. Use of the services is at your sole risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data;
15. The services are provided for entertainment purposes only and Meraastro.com, on behalf of itself and its suppliers, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the Services, any goods or services purchased or obtained through Meraastro.com's website or any transactions entered into through Meraastro.com's site, and makes no warranty that the services will meet your requirements, be uninterrupted, timely, secure or error-free. No advice or information, whether oral or written, obtained by you from Meraastro.com or through the service shall create any warranty.
16. The services may consist of the following, without limitation: Astrological content, Reports, Tarot readings, fortunes, numerology, predictions, live telephone consultations, email consultations or products sold through Mera Astro Shop. Mera Astro charges for the chat/call service offered on this platform on per minute basis and holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems, any other products or services represented and sold on the website. No advice or information, whether oral or written, obtained by you from Meraastro.com or through the service shall create any warranty.
17. The advisors/consultants/astrologers are also members of the site and not employees of the company. However, Mera Astro verifies the degrees, qualifications, credentials, and background of the advisors/consultants/astrologers but we do not refer, endorse, recommend, verify, evaluate or guarantee any advice, information or other services provided by the advisors/consultants/astrologers or by the company, nor does it warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content, anything said or written by, or any advice provided by the advisors/consultants/astrologers.
18. DISCLAIMERS/ LIMITATIONS OF LIABILITY:

Please note that this contract strictly limits our liability and Mera Astro does not provide warranties for the service. The contract also limits your remedies.

Astrological counseling offered through Meraastro.com is based on cumulative or individual knowledge, experience and interpretations of astrologers and as such, it may vary from one astrologer to another.

Astrologers on the panel of Meraastro.com may from time to time make recommendations of using mantras, jantras, gemstones or other astrological remedies to be used by you. Such recommendations are being made in good faith by the astrologers and Meraastro.com and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors make no warranty that :

(i) the service will meet your requirements

(ii) the service will be uninterrupted, timely, secure or error-free

(iii) the results that may be obtained from the use of the service will be accurate or reliable

(iv) any errors in the software will be corrected. You are required to make full disclosure about the emotional, mental and physical state of the person seeking advice from the panel of astrologers of Meraastro.com so that the astrologers make an informed judgment about giving advice.

Any material downloaded or otherwise obtained through the use of the service is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

The website is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel. If you are thinking about suicide, immediately call a suicide prevention helpline such as AASRA (91-22-27546669).

Limitation on liability: you expressly understand and agree that Meraastro.com and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Meraastro.com has been advised of the possibility of such damages), resulting from:

(i) the use or the inability to use the service

(ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service

(iii) unauthorized access to or alteration of your transmissions or data

(iv) statements or conduct of any third party on the service or

(v) any other matter relating to the service.

Notwithstanding anything to the contrary contained herein, Mera Astro liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Meraastro.com, for the service during the term of membership.

13. INDEMNIFICATION:

You agree to indemnify, defend and hold harmless Meraastro.com and its parent, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney’s fees) arising from Your use of the Services, Your violation of the Privacy Policy or these Terms of Service, or Your violation of any third party's rights, including without limitation, infringement by You or any other user of Your account of any intellectual property or other right of any person or entity. These Terms of Service will inure to the benefit of Meraastro.com's successors, assigns, and licensees.

14. PROPRIETARY RIGHTS TO CONTENT:

You acknowledge that the content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in sponsor advertisements or distributed via email, commercially produced information presented to Member by Meraastro.com, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the content unless expressly authorized by Meraastro.com, its suppliers, or advertisers. Moreover, the content such as images, text, designs, etc on all of the portals of Mera Astro are taken from various online portals such as Google Images. Mera Astro is not liable for any copyrights of that content or data.

15. NOTICES:

Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or snail mail. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit in the snail mail, to Member at the address provided by Member in the Registration Data and to Meraastro.com at the address set forth below:

5-5-80, First Floor, Sri Srinivasa Commercial Complex, Ranigunj, Secunderabad - 500003

16. ARBITRATION; INJUNCTIVE RELIEF:

Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected in accordance with the rules in the Indian Law, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Hyderabad in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Hyderabad for any such proceeding.

17. GENERAL PROVISIONS:

These Terms of Service will be governed by and construed in accordance with the laws of India without giving effect to any choice of law principles that would require the application of the laws of a different state. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Service or Privacy Policy to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remainder of the Terms of Service or Privacy Policy, as applicable, will continue in full force and effect. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by Meraastro.com. These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

18. IN CONCLUSION:
19. a) We would be pleased if this Service has served to the maximum satisfaction of users.
20. b) We will gladly receive all the warnings, ideas and tips on improvements that can be sent through the service CONTACT on Meraastro.com.
21. DISPUTES:

Any claim in relation to this agreement or in connection therewith shall be filed with the opposite party within 24 months from the date when the claim first could be filed. If there is any dispute about or involving the Site and/or the Service, by using the services you further agree that the disputed matter will be governed by the laws of India. You agree to the exclusive jurisdiction of the courts of Hyderabad.